Reference

lk12 Legal terms for your account

Clear Legal terms help you understand account access, wallet records and the steps we use before a transaction is processed.

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CONTACT THE DESK

Reach support about Legal questions

A direct support path keeps Legal questions separate from a stalled payment or an account access issue. Tell us which clause, record or verification step you are asking about, and include the email or phone detail attached to your account. We can then locate the relevant case without asking you to send wallet credentials. Use the route available inside your account for a clear written record.

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Terms clarification

Ask about a Legal clause through the account support route. Include the section name and your question, while leaving out your wallet PIN, one-time code and full payment password.

Data correction

If your name, phone number or account detail is inaccurate, request a correction through support. We will compare the request with the account record before changing stored information.

Access concern

For an access question tied to local law, describe your country or region and the message shown at login. We will explain the available route without advising you to bypass a restriction.

DATA HANDLING

Browse how we handle Legal duties

We handle policy requests through identifiable account records rather than informal messages passed between teams. That helps us check the right phone verification status, payment reference or access notice before replying.

Data purpose

We use account details to administer Legal checks, confirm requested changes and respond to access questions. We do not need your wallet password or one-time code to investigate a written request.

Cookie choices

Cookies can support account continuity and page settings during your visit. Your browser controls whether cookies are stored, although changing that setting may affect a Legal page or account step.

Account security

Phone verification helps connect account access with the contact detail you supplied. Keep codes private, sign out on shared devices and contact us if a login detail no longer belongs to you.

Payment records

DANA, OVO, GoPay and QRIS references may be retained with transaction status so we can match a receipt or clarify a pending account record without guessing.

Retention requests

You can ask what account data is retained, why it is needed and whether a correction is available. We assess the request against account, payment and Legal obligations before replying.

Change requests

Send a written request through the account support path with the affected detail and reason for change. We may ask for a matching account step before applying any update.

Ask about lk12 Legal access

These Legal answers address the points most likely to matter before you open an account or ask us to change an existing record. They cover local access, verification, payment references, cookies and contact options. If your situation is not covered, use the support route and describe the exact notice or account detail involved.

Legal covers account eligibility, phone verification, payment records, cookies, security, retention and requests to correct stored details. Access depends on local law and applies where local law permits.

Our Legal wording is presented for Indonesian account access, but it does not replace local requirements. Check whether access is permitted in your location before opening an account or sending payment.

Phone verification connects your account with the contact detail you provided and helps us investigate access requests. Never share a verification code with support or anyone claiming to act for us.

DANA and QRIS references may be kept with the related account transaction so we can identify status, receipt questions or a mismatch. We do not need your wallet PIN for that check.

Yes. Use the account support route, name the detail you want changed and explain why. We may compare your request with phone verification or another account record before making an update.

Cookies may retain page settings or account continuity during your visit. Browser controls can remove or block them, but some account steps or saved preferences may then work differently.

Use the support path shown inside your account and state the clause, access notice or data record involved. Do not include passwords, wallet PINs or one-time codes in your message.

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